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I worked for 25 years in Artificial Intelligence. In the 60’s I was concerned with getting computers to understand English. In the 70’s I worked on getting computers to have a model of the world based upon knowledge that people have and use that knowledge to comprehend the world around them. In the 80’s I tried to make machines have sophisticated memories about events they had processed and be able to make predictions, recover from failed predictions and generally learn from experience. This became known as the field of Case-Based Reasoning.
Human beings are not rational planners. Decision-making is unconscious and rationalized consciously after a decision has been is made. Cases, known consciously and unconsciously, drive the human decision-making process. Any intelligent computer system that ignores how people make decisions will behave in a fashion that, while logical, may miss the forest for the trees. Real decision making relies on the power of a complex, well-indexed case base. |
My new goal is not to build intelligent machines but rather to build an intelligently organized and indexed knowledge base that is easily accessible and gets smarter over time.
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It is still a kind of AI, but the goal is more modest -- to make computers actually know something important and to be able to provide that information at the time of need.
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We have begun to build a just in time advisor based on the unconscious reminding process. We start with story collection in a particular domain of knowledge. Stories are then indexed by hand.
When enough stories are collected and indexed, a knowledge base of what smart people know about how to deal with complex situations is available to those who need it. The query process depends upon the relating the structure of the tasks in an organization, to its stories, not key words. A demo of this is available on request.
Read The Reminding Machine by Roger Schank |
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A large company is like an octopus: it should have a central processor which can absorb the experience of each arm and track the goals it is pursuing.
Learn more about Corporate Memory |
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